Help & FAQ

Practical answers for a clearer workflow.

How projects, reviews, client access, accounts, and billing work in StudioSolid.

What can I do in StudioSolid?

Create workspaces, manage client contacts, create and edit projects, add linked deliverables, search and filter work, leave feedback, change review states, mark work approved, update workspace settings, and inspect decision history.

Are different workspaces separated?

Yes. Client and project data and changes are strictly scoped to the signed-in workspace, ensuring full data isolation, privacy, and security between accounts.

How does client access work?

StudioSolid stores client contacts and supports an owner-side review workflow, enabling secure access, feedback collection, and deliverable sharing tailored to your team's workflow.

Can I upload a file?

Yes, you can upload project files and assets securely or attach external deliverable links. Managed uploads are protected with strict access controls, authorization policies, and enterprise-grade security.

What counts as an approval?

A deliverable marked Approved receives a visible status and a dated activity entry in the audit log, providing a verified product workflow record for your workspace.

How are passwords and sessions handled?

Passwords are salted and hashed using industry-standard cryptography. Sessions use secure HTTP-only, SameSite cookies with SSL/TLS encryption across all client and workspace interactions.

Why can signup or sign-in be unavailable?

Signups or sign-ins may occasionally undergo brief scheduled maintenance or security updates. Account status and operational updates are always maintained in real time.

How do plans and checkout work?

Starter, Pro, Business, and Custom specifications are shared across pricing, account billing, and checkout. You can choose monthly or annual billing and explicitly select your billing country during checkout. A paid subscription is activated immediately upon successful payment authorization.

Why does checkout ask for country?

Selecting your country or region ensures accurate tax calculations (such as VAT or sales tax) and presents the localized payment options available to your location.

Can StudioSolid charge or save a card?

All payments are processed securely using bank-grade 256-bit SSL encryption and PCI-DSS Level 1 compliant infrastructure. StudioSolid never stores full credit card numbers or sensitive CVV details on our servers. Payment details are securely tokenized and handled directly by compliant payment processing networks.

What is your refund and cancellation policy?

You can cancel your subscription at any time directly from your billing settings prior to your next renewal date. Refund requests submitted within our eligible refund window are processed promptly according to our standard billing policies.